Service list:

• Consulting and solutions for sustainable and innovative practices through customized technical support activities and capacity building programs.
• Preparation and submitting proposals for funding programs in the field.
• Implementation of "tailor made" improvement measures based on the results of a study of the needs and the current situation of the customers.
• Development of strategic sustainability plans.
• Supporting SMEs in training and capacity building activities, in order to empower their staff towards innovation, digital transition and sustainability.
• Support to businesses to increase their competitiveness, through the enhancement of innovation in resilient and sustainable tourism.
• Providing quality and service assessment tools that will help hotels understand their shortcomings and improve their service quality.

In this context are provided:

• Environmental sustainability targeting studies.
• Compilation of ESG criteria reports.
• Self-assessment tools for measuring key performance indicators (AI apps).
• Consulting and preparation for ISO 14001, EMAS, ISO 50001, GRI, ISO 21401, Green Key certifications.
• Creation, certification & performance of specialized tailor made badges for hospitality SMEs, according to their needs. E.g. Digital nomad friendly, Euphoria focused, Spiritual orientation, Special design building, Safety focused and more.
• Preparation for star rating and certifications of hotels and other accommodation providers by trade unions and Local Government bodies (Chambers, Regions, etc.).
• Branding optimization and HR management services with innovative methods and digital tools.

Also:

- Planning and implementation of staff training programs, with an emphasis on professional development, customer service and workload management.

- Elaboration of research and studies related to social, economic and environmental sustainability.

- Organization of scientific congresses, business conferences, training activities and events in the field.

- Participation in joint venture schemes with other partners. Universities or research organizations, Local Government bodies or private companies and freelancers for the processing of European programs in the context of the digital transition of tourism businesses, innovation and sustainability.

- Provision of consulting services in the departments of Corporate Social Responsibility, Reservations, HR, Sales, Marketing and Operation in hotels as well as sustainable management of other accommodation providers.